Managed IT Support & Services
Next Perimeter’s managed IT services deliver 97% client satisfaction and 4-minute average response times. Our IT experts become your dedicated team so you can focus on your business and never worry about technology failures again.
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Comprehensive Managed Service Provider Solutions
We replace unreliable IT with predictable monthly costs and guaranteed uptime. Your business gets an entire department of enterprise-level IT experts without the overhead of managing it all in-house.
24/7 Managed IT Support
Our help desk operates around the clock with real, US-based technicians who know your systems. When your team has a problem, they get an expert on the line in minutes, focused on delivering a resolution, not just a ticket number.
Proactive IT Infrastructure Management
We monitor your IT infrastructure continuously and fix problems before they cause downtime. Our proactive management stops issues at the source, so your team never loses productivity to technology failures.
End-to-End Cloud Services
From Microsoft 365 setup to complete cloud migration, we handle your entire digital infrastructure. Our cloud services give you modern work solutions that scale with your business growth.
Why Businesses Choose Next Perimeter for Managed IT Services
Companies switch to Next Perimeter because we deliver results, not excuses. Our managed service provider model gives you the competitive edge that comes from reliable technology and expert support.
97 Net Promoter Score®
2+ Million Incidents Resolved
4.9 Stars Average Ratings
4 Minute Average MTA
94.53% Same Day Resolution
IT Experts Who Understand Your Business
Our IT experts learn your operations, industry challenges, and business goals to deliver targeted technology solutions.
Industry expertise – Deep understanding of your sector’s specific IT requirements and compliance needs
Strategic planning – Technology roadmaps that align with your growth objectives and budget constraints
Dedicated team – The same IT experts work with you consistently, building knowledge of your systems over time
Fully Managed vs Co-Managed Services
Choose the managed IT service model that fits your current team structure and business requirements.
Fully managed – We become your complete IT department, handling everything from help desk to strategic initiatives
Co-managed – We supplement your current IT team with specialized expertise and 24/7 monitoring capabilities
Flexible transitions – Start with co-managed services and move to fully managed as your business grows
Why Next Perimeter is the Perfect Managed IT Support & Services Provider for Your Business
Most IT companies react to problems after they break your workflow. We prevent them from happening in the first place. Our proactive approach has resolved over 2 million incidents with 94.53% same-day resolution rates.
You get more than technical support – we become your trusted partner invested in your success. Our clients stay with us because we deliver measurable results that let them stay focused on growth rather than IT problems.
Experience the difference that proven managed service expertise makes for your organization. Transform your technology from a constant worry into a competitive advantage that drives real business results.
Our Managed IT Infrastructure Approach
We follow a proven three-phase methodology that eliminates technology problems and positions your business for sustainable growth.
Strategic IT Management & Planning
We begin with a comprehensive analysis of your current infrastructure, business objectives, and growth trajectory to create your technology roadmap.
Implementation & Digital Transformation
Our IT experts execute the strategic plan with minimal disruption to your operations, migrating systems and implementing new solutions seamlessly.
Ongoing Support & Help Desk Services
We provide continuous monitoring, maintenance, and support to keep your systems at optimal performance with our dedicated help desk team.
Core Managed IT Services & Capabilities
Our comprehensive service portfolio covers every aspect of your technology environment with industry-leading expertise, advanced services, and proven methodologies.
Infrastructure Management & Monitoring
Real-time oversight of your entire technology stack with immediate response to any performance issues.
- Server and network monitoring
- Performance optimization
- Security patch administration
Disaster Recovery & Business Continuity
Complete protection strategies that keep your business operational during any emergency or system failure.
- Automated backup solutions
- Recovery time minimization
- Business continuity planning
Co-Managed IT Services for Growing Teams
Strategic partnership that supplements your existing IT team with specialized skills and 24/7 coverage.
- Expert skill augmentation
- Weekend and holiday coverage
- Project-based assistance
Cloud Services & Digital Infrastructure
Modern cloud platforms and digital tools that improve collaboration and remote work capabilities.
- Microsoft 365 administration
- Cloud migration planning
- Remote access configuration
What Our Clients Say About Our Managed IT Support & Services
Our 97 Net Promoter Score reflects the real results we deliver for businesses nationwide.
Success Story: Transforming a 30-Person IP Law Firm
The Challenge
A thriving intellectual property law firm was crippled by its own technology. A chaotic mix of disparate systems, multi-step logins for critical apps, and non-existent security practices meant productivity was grinding to a halt. Partners couldn't work effectively in a modern, mobile environment, and the firm's sensitive data was at risk.
The Next Perimeter Solution
We engineered a complete digital transformation. This included a network overhaul with Meraki, a full cloud collaboration suite with Microsoft 365 E5, and migrating their line-of-business apps to a secure virtual environment. We then deployed a full-stack security solution including SOC, MXDR, SASE, and SIEM to protect their invaluable data.
The Results
- 70% Reduction in IT Support Tickets: A stable, seamless system meant far fewer problems for the team to report.
- 50% Reduction in IT Spend: We eliminated waste and optimized their infrastructure for efficiency.
- Massive Productivity Gains: The firm is now empowered with secure, reliable technology that works anytime, anywhere, allowing them to focus on serving their clients.
Meet Our Managed IT Experts
Our certified technicians bring decades of combined experience in managed cybersecurity and critical infrastructure protection.
U.S. Based Nationwide Helpdesk
ITIL Certified, Never Outsourced
Our U.S. helpdesk is your first line of defense, and it’s never outsourced. Beyond fast resolutions, the team continuously fine-tunes your systems to prevent problems before they start. Keeping your team productive, and working as it should.
24/7 Security Operations
Round-the-Clock MXDR Vigilance
Our analysts spend their days (and nights) digging through logs, following the sun to provide true 24/7 coverage. Armed with SOAR workflows and agentless SIEM integrations, they shut down threats before those threats can shut you down.
Professional Services
Certified Modernization Experts
From cloud migrations to infrastructure redesign, our deployment team makes projects seamless. They combine deep expertise with proven blueprints to deliver environments that are secure, scalable, and built for tomorrow.
Flexible Managed Service Provider Models
We offer multiple service tiers that adapt to your current needs and scale with your business growth.
Fully Managed IT Services Plans
Complete technology outsourcing that replaces your entire IT department with our expert team.
- Complete IT management
- 24/7 monitoring and support
- Strategic technology planning
- Predictable monthly pricing
Co-Managed IT Support Options
Strategic partnership that strengthens your IT team with specialized expertise and round-the-clock coverage.
- Expert skill augmentation
- After-hours emergency response
- Project implementation assistance
Flexible engagement models
Scalable Solutions for Every Business Size
Right-sized service packages that grow with your organization, with seamless operations that replace in-house teams.
- Small business starter packages
- Mid-market comprehensive plans
- Enterprise-grade IT solutions
- Custom hybrid approaches
Latest Managed IT Services Insights
Stay informed with our expert analysis on technology trends, security threats, and industry best practices that impact your business.
Is your business ready for the end of Windows 10? On October 14, 2025, Microsoft will stop supporting its most popular operating system—leaving unprepared businesses exposed to security risks, compliance issues, and costly downtime. But this milestone isn’t just an IT challenge—it’s an opportunity. By moving to Windows Pro, adopting lifecycle management, and embracing modern IT practices like Zero Trust and Entra ID, you can transform your IT environment into a growth driver instead of a liability. Learn how to prepare, protect, and modernize before the clock runs out.
Is your business prepared for the unexpected in 2025? Disasters, cyberattacks, and downtime can cripple operations—and statistics show many SMBs never recover. A business continuity plan isn’t just IT’s job; it’s a company-wide strategy that safeguards data, maintains workflows, and builds resilience. From tailoring recovery plans by department to testing them regularly, strengthening your backup strategy, and even going serverless, the right plan transforms continuity from a safety net into a competitive advantage. Learn how to build a plan that actually works before disruption strikes.
Legacy IT systems once defined business infrastructure, but they now drain resources with high costs, inefficiencies, and security risks. Since 2020, the shift to remote work and cloud-first tools has exposed the limits of on-premises networks, firewalls, and domain controllers. Modern alternatives like Google Workspace and Microsoft 365 streamline identity management, reduce overhead, and deliver scalability with stronger security. By abandoning complexity, SMBs can futureproof their IT, empower a remote-ready workforce, and turn technology into a growth driver—not a burden.
Frequently Asked Questions About Managed IT Services
Get answers to common questions about our service models, pricing, and implementation process.
What is a managed services provider (MSP)?
An MSP is a company that remotely manages a client’s IT infrastructure and end-user systems. We handle everything from network monitoring to cybersecurity, acting as your external IT department with deep bench expertise and maximum uptime focus.
How much do managed IT services cost?
Pricing varies based on your company size, technology complexity, and service requirements. Most businesses pay between $100-300 per user monthly. We provide fixed monthly rates that include all support, monitoring, and maintenance without surprise fees.
What's the difference between managed and co-managed IT services?
Managed services replace your entire IT function with our expert team. Co-managed services supplement your existing internal team with our specialized skills and after-hours coverage. Both models provide access to enterprise-level capabilities.
How do managed IT services improve business operations?
We eliminate technology downtime through proactive monitoring and maintenance. Your employees gain access to secure, latest technologies that make systems run smoothly. You also gain predictable IT budgets while minimizing downtime without sacrificing performance, always acting in your best interest.
Do you provide managed IT services for small businesses?
Yes, we serve companies from 10 to 500+ employees with scalable service packages. Small businesses get enterprise-level technology capabilities without the cost of hiring full-time IT staff. Our starter plans include help desk, monitoring, and basic cybersecurity.
Ready to See Your IT Support Plan?
We’ll outline how to stabilize your systems, reduce support noise, and free up internal bandwidth — all tailored to your team’s current tools and challenges.
No hard sell. No tech jargon. Just a practical, modern support model you can actually use.